DELLOK YONGHUI has completed the return of orders from European customers and received recognition for its efficient service

DELLOK YONGHUI has completed the return of orders from European customers and received recognition for its efficient service

^{1.Customer Return, Continued Trust}

^{Yesterday, DELLOK YONGHUI shipped three boxes of heat exchanger coils to European customers from the Shanghai warehouse for shipment. This is the customer's second purchase since their first cooperation in 2024. The goods are expected to arrive at European ports in 45 days and will be directly put into use on the customer's new production line.}

^{2.Steady and steady, fulfilling promises}

^{In response to this return request, DELLOK YONGHUI ensures smooth delivery from three aspects:}

^{①　Consistent quality: using the mature process of the first order to ensure full compatibility with the customer's existing equipment;}

^{②　Transparent delivery: Provide a complete schedule from production, domestic transportation to sea freight, anticipate and avoid the risk of route delays in advance;}

^{③　Service continuity: Connected by the original technical team of the first cooperation to reduce communication costs.}

^{3.Why do customers choose to return orders}

^{According to feedback from the customer's procurement manager, DELLOK YONGHUI's rapid response capability and problem-solving efficiency are key factors in facilitating further cooperation}

• ^{After the first delivery, the customer raised installation and adaptation issues, and the technical team provided technical solutions within 24 hours;}
• ^{Before confirming this order, proactively provide an interpretation of the latest customs clearance policies at European ports to help customers save preparation time.}

^{4. Next stop: Faster delivery of return orders}

^{To shorten customer waiting times, DELLOK YONGHUI will launch two improvements internally in the third quarter of 2024:}

• ^{Priority of production scheduling for return orders: historical cooperative customer orders are automatically marked, and the production cycle is shortened by 5 working days compared to regular orders;}
• ^{File pre-generation system: When customers return orders, contracts, quality inspection reports, and other files are automatically generated using historical data, reducing the signing process by 2 days.}